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Can I customize product confirguration or leave a special request for my order?
Unfortunately, we do not accept custom orders at this time. -
Can I extend my warranty period?
Customers can obtain an extra 6-month extended warranty period by registering your products here: https://docs.google.com/forms/d/e/1FAIpQLSfXo0kOymqHOC0zdxH9m8Pg7I8uyPx9YqJcjQKYI7NYcogFVQ/viewform?usp=send_form -
Can I get tax free if I purchase for a tax-exempt organization?
Please contact us at support@phenyxpro.com and send the tax exemption certificate as an attachment. We will make adjustment to your order after the certificate has been verified. -
Can I still return my item after the return period?
After the 30 days return window, no refund will be granted. Customers can only return for a replacement if there are quality issues with the product within one year warranty period. -
How can I request an exchange?
Please return your product for a refund or a replacement if it does not work for you. If you need an exchange, you would need to return and re-order. -
How to Request a Return : 1. Contact our email support@phenyxpro.com with your order number and the reason for return (Any products shipped to us without a return authorization will be returned to the customer at his or her expense.). 2. We email you back instructions for returning and a Return A...
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I have a tax exemption certificate, how can I make my order tax exempt?
Please contact us at support@phenyxpro.com and send the tax exemption certificate as an attachment. We will make adjustment to your order after the certificate has been verified. -
What if I need to change or cancel my order?
Please contact us to change it within 6 hour otherwise the shipment will be processed automatically. -
What if my product is defective after the warranty expires?
For products that are out of warranty period, Phenyx Pro will offer. -
What's your handling time for an order?
We process your order as soon as we receive it. For in-stock items, our handling time is usually 24-48 hours. -
We accept products to be returned for a full refund for any reason within 30 days from the delivery date if the item is brand new in the original package. All returned items must be in brand new condition, in their original box, and must include all packing material, warranty cards, manuals, and ...
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All Phenyx Pro products enjoy warranty service against evident defects in material and workmanship for a period of one year from the date of original purchase for use. This warranty applies only to the original owner*. If you discover a defect covered by this warranty, Phenyx will send out replac...