Shipping & Delivery

We are sorry that we don't offer expedited shipping as of now. Please stay tuned for updates on our website.

You can see the estimated shipping fee during checkout process.

In the checkout page, there will be warning messages if the item does not ship to your destination. Please be mindful of those messages.

You can track you order status here on our tracking portal here: https://phenyxpro.com/apps/track-your-order.

Your package should arrive within 3-7 business days within the US for standard shipping. The delivery time frame might vary from 6 to 18 business days for other countries.

We are sorry that we don't offer expedited shipping as of now. Please stay tuned for updates on our website.

If you enter the wrong shipping address, please contact us to change it within 6 hour otherwise the shipment will be processed automatically. We are not responsible for packages shipped to the wrong address that entered in the shipping detail but we will try our best to contact our carrier to hel...

For international orders (outside of the U.S.), please leave valid phone numbers/email addresses in the order information section since the customs officials will need to contact the recipients in case there are customs taxes incurred. And if your package is retained by customs, please get in tou...

We process your order as soon as we receive it. For in-stock items, our handling time is usually 24-48 hours.

We have partnered warehouses in the U.S., Hong Kong, and Mainland China. As our business grows internationally, we will have to partner with more warehouses globally.

U.S. orders are usually shipped from our partnered warehouse in the U.S.. All international orders (outside of the U.S.) will be shipped from our factory or partnership warehouses. and they would not include batteries with the system due to air control or dangerous good policy.